Privacy policy

At The Dream Library, we are committed to protecting the privacy of our members—especially parents and children. This Privacy Policy explains how we collect, use, store, and protect your personal information when you join our children’s book lending library, interact with us via WhatsApp (+91 96063 38373), or connect with us on Instagram (@thedreamlibrary.stories).

We comply with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and aim to maintain complete transparency in our data practices.

1. Information We Collect

We collect only the information needed to manage your membership and provide a personalized experience:

Personal Details: Parent’s name, email address, phone number (WhatsApp), and address (via membership form)
Child’s Details: Child’s name and date of birth (to tailor recommendations and offer birthday perks)
Membership Preferences: Plan type, duration, payment mode, and preferred genres/authors
Feedback: Suggestions, expectations, or referrals shared voluntarily
Automatically Collected Data: When our website is live, we may collect basic non-identifiable data (e.g., IP address, browser type, page visits) through cookies (with consent where required)

We do not collect sensitive financial information beyond basic payment details required for processing.

2. How We Use Your Information

Your information helps us deliver a smooth and personalized library experience:

Membership Management: Registration, payments, and book delivery
Personalized Recommendations: Curating books based on your child’s age and interests
Communication: Updates, reminders, and event invites via WhatsApp or email
Service Improvement: Using feedback to enhance our offerings
Referrals: Acknowledging and thanking referrals

We do not send unrelated marketing messages unless you explicitly opt in.

3. How We Protect Your Data

We take data security seriously:

Secure Storage: Data is stored on trusted platforms (e.g., Google Forms/Sheets) with restricted access
Access Control: Only authorized team members can access your data
Encryption: Used where applicable (e.g., future website forms)
Data Retention: We retain data only as long as needed. Inactive memberships are deleted after 12 months unless requested otherwise

We do not sell or share your data with third parties, except:

When required by law
With trusted service providers (e.g., delivery partners) under strict confidentiality

4. Your Rights

As per the DPDP Act, you have the right to:

Access: Request a copy of your data
Correction: Update incorrect or incomplete information
Deletion: Request removal of your data (subject to legal requirements)
Opt-Out: Unsubscribe from communications anytime
Grievance: Raise concerns about data handling

To exercise these rights, contact us via WhatsApp at +91 96063 38373 or email (if available). We aim to respond within 30 days.

5. Cookies and Tracking (Future Website)

When our website is fully active, we may use cookies to improve your experience (e.g., remembering preferences).
You can manage cookie settings via your browser or consent banner.

We will not use cookies for advertising without your consent.

6. Third-Party Links

Our communications (e.g., Instagram @thedreamlibrary.stories) may include links to external sites.
We are not responsible for their privacy practices, so please review their policies before sharing information.

7. Children’s Privacy

We collect limited information about children (name and date of birth) only for library services, with parental consent.
We do not knowingly collect additional data from children under 18.

8. Changes to This Policy

We may update this policy from time to time. Updates will be shared via our website, WhatsApp, or email.
We recommend reviewing this page periodically.

9. Contact Us

For questions or concerns, reach out to:

WhatsApp: +91 96063 38373
Instagram: @thedreamlibrary.stories
Email: thedreamlibrarybooks@gmail.com
Address: The Dream Library, ORR , doddanekundi

Thank you for trusting The Dream Library with your child’s reading journey ❤️