Frequently asked questions

1. Will all the books be delivered together?
Yes. All books for the month will be delivered together based on your chosen plan. Your subscription begins from the day the books are delivered.

  1. If I finish the books early, can I get a new set within the same month?
    Yes, absolutely! You can renew your subscription and receive a new set of books within the same month.

  1. Are there any delivery charges?
    No, there are no extra delivery charges. Your subscription already includes delivery and pickup.

  1. Can I extend the reading time for a few books instead of returning the entire set?
    Yes, you can. If your child hasn’t finished certain books, you can keep those and return the rest. We’ll arrange a pickup for completed books and send the same number of new books in exchange.
    If you’d like to keep the full set for another month, standard subscription charges will apply.

  1. How can I make the payment?
    We accept payments via PhonePe, Google Pay, Paytm, and net banking.
    For assistance, feel free to contact us at 9606338373.

  1. What should I do if a book is lost?
    Please inform us, and we’ll guide you on the replacement cost.

  1. What subscription options are available?
    We offer monthly, quarterly, half-yearly, and yearly plans.
    Longer subscriptions come with better value (including discounts on yearly plans).

  1. What is the minimum number of books I can take?
    The minimum is 6 books per month.You can also choose plans with 8, 10, or 12 books—or customize based on your child’s reading needs..

  1. . How can I change my subscription plan?
    Simply contact us, and we’ll help you upgrade or modify your plan.

  1. How do I update my contact details or address?
    Just reach out to us, and we’ll update your details quickly.

  1. . Is the registration fee valid for life?
    Your registration remains valid as long as your security deposit is active with us.
    Even if you take a break, you can resume anytime. However, if the deposit is withdrawn, the registration fee will need to be paid again.

  1. What happens if a book gets damaged?
    We understand that minor wear and tear is natural.
    However, if a book is significantly damaged or unusable, a replacement cost may apply based on the extent of damage.
    Please inform us in such cases—we’re always happy to work it out together.

  1. Can I pause my subscription?
    Yes, you can pause your subscription anytime after returning the borrowed books.

  1. I have more than one child. Can they share a subscription?
    Yes! You can use a single subscription for multiple children within the same family.

15. How do I know the books will be right for my child?

We personally curate books based on your child’s age, reading level, and interests.
If your child is just starting out or already a strong reader, we adjust accordingly to keep them engaged—not overwhelmed.

  1. What if my child doesn’t like the books?

    That’s completely okay 😊Reading preferences take time to develop. If a set doesn’t work well, we’ll refine the next selection based on your child’s feedback.Our goal is to help your child enjoy reading, not force it

  1. How do you ensure my child doesn’t get repeated books?

    We maintain a record of all books sent to your child and carefully avoid repeats in future deliveries.

  1. My child is not a reader at all. Will this still work?

    Yes—and this is exactly who we love working with ❤️.We start with engaging, easy-to-read books that build confidence slowly. Over time, most children naturally begin to enjoy reading.

  1. How quickly will I receive books after subscribing?

    We usually deliver within 2–4 days after confirmation.

  1. How do I get started?

    Simply contact us on WhatsApp or phone, and we’ll guide you through the quick setup.
    Your child’s reading journey can begin in just a few days 😊

21. How do I get started?

Simply contact us on WhatsApp or phone, and we’ll guide you through the quick setup.
Your child’s reading journey can begin in just a few days 😊

Privacy Policy

At The Dream Library, we are committed to protecting the privacy of our members—especially parents and children. This Privacy Policy explains how we collect, use, store, and protect your personal information when you join our children’s book lending library, interact with us via WhatsApp (+91 96063 38373), or connect with us on Instagram (@thedreamlibrary.stories).

We comply with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and aim to maintain complete transparency in our data practices.

1. Information We Collect

We collect only the information needed to manage your membership and provide a personalized experience:

  • Personal Details: Parent’s name, email address, phone number (WhatsApp), and address (via membership form)

  • Child’s Details: Child’s name and date of birth (to tailor recommendations and offer birthday perks)

  • Membership Preferences: Plan type, duration, payment mode, and preferred genres/authors

  • Feedback: Suggestions, expectations, or referrals shared voluntarily

  • Automatically Collected Data: When our website is live, we may collect basic non-identifiable data (e.g., IP address, browser type, page visits) through cookies (with consent where required)

We do not collect sensitive financial information beyond basic payment details required for processing.

2. How We Use Your Information

Your information helps us deliver a smooth and personalized library experience:

  • Membership Management: Registration, payments, and book delivery

  • Personalized Recommendations: Curating books based on your child’s age and interests

  • Communication: Updates, reminders, and event invites via WhatsApp or email

  • Service Improvement: Using feedback to enhance our offerings

  • Referrals: Acknowledging and thanking referrals

We do not send unrelated marketing messages unless you explicitly opt in.

3. How We Protect Your Data

We take data security seriously:

  • Secure Storage: Data is stored on trusted platforms (e.g., Google Forms/Sheets) with restricted access

  • Access Control: Only authorized team members can access your data

  • Encryption: Used where applicable (e.g., future website forms)

  • Data Retention: We retain data only as long as needed. Inactive memberships are deleted after 12 months unless requested otherwise

We do not sell or share your data with third parties, except:

  • When required by law

  • With trusted service providers (e.g., delivery partners) under strict confidentiality

4. Your Rights

As per the DPDP Act, you have the right to:

  • Access: Request a copy of your data

  • Correction: Update incorrect or incomplete information

  • Deletion: Request removal of your data (subject to legal requirements)

  • Opt-Out: Unsubscribe from communications anytime

  • Grievance: Raise concerns about data handling

To exercise these rights, contact us via WhatsApp at +91 96063 38373 or email (if available). We aim to respond within 30 days.

5. Cookies and Tracking (Future Website)

When our website is fully active, we may use cookies to improve your experience (e.g., remembering preferences).
You can manage cookie settings via your browser or consent banner.

We will not use cookies for advertising without your consent.

6. Third-Party Links

Our communications (e.g., Instagram @thedreamlibrary.stories) may include links to external sites.
We are not responsible for their privacy practices, so please review their policies before sharing information.

7. Children’s Privacy

We collect limited information about children (name and date of birth) only for library services, with parental consent.
We do not knowingly collect additional data from children under 18.

8. Changes to This Policy

We may update this policy from time to time. Updates will be shared via our website, WhatsApp, or email.
We recommend reviewing this page periodically.

9. Contact Us

For questions or concerns, reach out to:

  • WhatsApp: +91 96063 38373

  • Instagram: @thedreamlibrary.stories

  • Email: [Insert email]

  • Address: The Dream Library, [Insert address]

Thank you for trusting The Dream Library with your child’s reading journey ❤️

Data Privacy Note (For Forms)

At The Dream Library, we value your trust and are committed to protecting your privacy.

The information you share (parent’s details, child’s name, and date of birth) is used only for:

  • Managing your membership and book borrowing

  • Sending updates, recommendations, and birthday perks

  • Improving our services

How We Protect Your Data

  • Stored securely with limited access

  • Not shared or sold to third parties (except if required by law)

  • Managed in compliance with India’s DPDP Act, 2023

Your Rights

  • You can update or delete your data anytime

  • You can opt out of communications whenever you wish

📩 Contact us on WhatsApp: +91 96063 38373

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to thedreamlibrarybooks@gmail.com.

Contact

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thedreamlibrarybooks @gmail.com

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