Frequently asked questions

Everything you need to know about borrowing books from The Dream Library.

1. How do I know the books will be right for my child?

We make book selection flexible and personal.

Based on your child's age, reading level and interests, we can recommend books that we think will be a good fit. You can then:

• Choose the books yourself from our online library catalogue OR in person visit.

• Browse together with us on a video call, and we'll help you make selections.

• Or ask us to guide you with recommendations based on your child's reading preferences.

We also keep track of the books your child has already received so we can avoid unnecessary repeats.

Most importantly, we ship only after you confirm your book selection.

2. What if my child doesn't like the books?

That's completely okay! Reading preferences take time to develop.

If a particular set doesn't work well for your child, simply let us know. We'll use your child's feedback to make the next selection more suitable.

Our goal is to help your child discover books they enjoy — not force them to read books they don't.

3. My child is not a reader at all. Will this still work?

Absolutely. In fact, reluctant readers are some of the children we most enjoy helping.

We start with engaging, accessible books that match your child's interests and build confidence gradually. As your child's comfort with books grows, we can slowly introduce more challenging and varied reading.

4. How do you make sure my child doesn't receive the same books again?

We maintain a record of the books sent to your child and carefully avoid repeats in future deliveries.

This allows us to build your child's reading journey over time rather than sending random books each month.

5. I have more than one child. Can they share a membership?

Yes. A single membership can be used for multiple children within the same family.

We can curate books according to each child's age, reading level and interests.

6. What happens after I subscribe?

Once your membership is confirmed, we'll collect the details we need about your child — such as their age, reading level and interests.

We then personally select a set of books for your child and arrange delivery.

Your child reads, enjoys and explores the books, and when it is time to return them, we arrange the next set according to your membership.

7. When does my subscription start?

Your subscription starts from the day you receive your books.

This means you don't lose subscription time while your books are being prepared or delivered.

1. Will all my books be delivered together?

Yes. All the books for your monthly set are delivered together based on your chosen membership.

1. How quickly will I receive my books after subscribing?

We usually deliver your books within 2–4 days after your membership is confirmed.

8. How do I get started?

Simply contact us on WhatsApp or by phone at 9606338373, and we'll guide you through the quick setup.

Once your membership is confirmed, we'll collect your child's details, curate the first set of books and arrange delivery.

9. What if my child finishes all the books early?

If your child finishes the books before the end of the membership period and would like to read more, you can request another set.

For a monthly membership, an additional set within the same month will be treated as a new monthly subscription and the applicable membership fee will be charged again.

For longer-duration memberships, an additional set requested within the subscription period will be treated as an additional exchange/set .

If you'd like more books, simply contact us and we'll help you arrange the next set

10. Can I keep a few books for longer if my child hasn't finished reading them?

Yes.If your child hasn't finished certain books, you can keep those books and return the ones they have completed. We'll arrange pickup of the completed books and send the same number of new books in exchange.

If you would like to keep the entire set for another month, the applicable membership charges will apply.

11. Can I return some books and keep others?

Yes. You don't have to return the entire set if your child is still reading some of the books.

Simply let us know which books your child would like to continue reading, and we'll arrange the exchange accordingly.

12. Can I pause my membership?

Yes. You can pause your membership after returning the books currently with you.

When you're ready to restart, you can resume your membership.

13. Are there any delivery or pickup charges?

Your membership includes the standard delivery and pickup cost for the subscription period. One time pickup and drop in a month.

14. How can I make the payment?

We accept payments through UPI, including PhonePe, Google Pay and Paytm, as well as net banking.

For assistance with payment or membership, you can contact us at 9606338373.

15. Can I change my membership plan later?

Yes. Simply contact us and we'll help you change or upgrade your membership, subject to the applicable plan and billing terms.

16. Is my registration valid if I take a break?

Your registration remains valid as long as your security deposit is active with us.

If you take a break, you can resume your membership without registering again.

If the security deposit has been withdrawn, the registration fee will need to be paid again.

17. How can I update my contact details or address?

Simply contact us with your updated details and we'll update your records.

Please let us know about an address change before your next delivery is arranged.

18. What happens if a book is damaged?

Minor wear and tear from normal reading is completely understandable.

However, if a book is significantly damaged or becomes unusable, a replacement cost may apply depending on the extent of the damage.

Please let us know if a book is accidentally damaged. We'll review it and guide you on the next steps.

19. What happens if a book is lost?

Please let us know as soon as possible.

We'll guide you regarding the replacement cost for the lost book.

20. How do I return the books?

At the end of your subscription period, we will coordinate the pickup of the books from your doorstep. Once the books are received, you can choose your next set based on your membership plan.

21. How do I cancel my membership?

You can choose not to renew your membership at the end of your current subscription period. If you wish to close your membership completely, please contact us and we will help you with the closure process.

22. What happens to my security deposit?

Your security deposit is refundable when you close your membership, provided all books have been returned safely and there are no outstanding dues or charges.

23. Where do you deliver?

We offer doorstep delivery across Bangalore. We also serve families across Karnataka and Tamil Nadu. Delivery arrangements and charges may vary depending on your location.

24. How long can I keep the books?

Books are generally kept for the duration of your membership cycle. If your child needs a little more time with a particular book, please let us know and we can help you with the available options.

25. How do I choose books for my child?

You can choose the books yourself from our collection, choose them with our help over a video call, or let us recommend books based on your child's age, reading level and interests. You always have the final say on which books are sent.

🌱 Still Have a Question?

We're happy to help.

Every child is different, and sometimes the best way to understand the right membership or book selection is simply to talk to us.

WhatsApp us at 9606338373 and we'll be happy to help you get started.